Slum Doggin it with TWC
So here's the deal. I am chatting with some lady to get my user name for Time Warner Cable. Why would I ever need this you ask? So I can watch Yankee games from my computer. That's why. I am no longer chatting and I am on the phone right now. It has been over an hour and I still can't get this information. Sidenote: I paid my bill before calling, it took 3 seconds.
James: Hey Ivy
James: Are you in India?
James: Slum Dog is like, my favorite movie ever
Ivy: I apologize for the inconvenience caused to you, James.
Ivy: I will surely assist you to resolve your issue.
James: Why thank you so much!
Ivy: You are most welcome.
Ivy: We are located in West Virginia.
Ivy: I understand that you want to retrieve your Road Runner master email
address and password. Am I correct?
James: oh man
James: I like Slum Dog way more than deliverence
James: yes that would be great
Ivy: Alright.
Ivy: Before we begin, please provide the following three pieces of
information to verify your account and to document this interaction for future
reference:
1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx)
2. The account holder's Full Name (First and Last)
3. Please tell us your name.
James: Were you guys super upset when WVU lost to DUke
James: I hate DUke
James: with every bone in my body
James: oh whoops
James: time to give you real information
James: sorry
XXXXXXXXXXXXXXXXXXXXXX
Ivy: A Modem MAC address is written on the sticker, at the bottom of the
modem as 12 hexadecimal characters (0-9, A-F).
The grouping of those 12 characters into pairs separated by colons or hyphens.
It will be in the form of HFC MAC ID (also known as the CMAC, CM MAC, CMCI MAC,
EA or Ethernet Address)
James: uhhh, im at work
James: Can I access that from there
XXXXXXXXXXXXXXXXXXX
Ivy: I can help you by providing the contact information for the appropriate
department, who will assist you with this issue.
Ivy: Is that fine with you?
James: WOOOOHOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
James: that would be fannnnnnnnnnntastic
James: I want to watch my Yankees today!
James: That Mark Texiera is just so dreamy
James: You're the best Ivy
Ivy: Thank you, James. I will certainly provide you the information.
Ivy: Rest assured, they will resolve the issue at your satisfaction.
James: Ivy, for real
James: if you're ever in New YOrk
James: I'm taking you out
James: You're so great
James: who do I have to talk to over here to get you a raise
Ivy: Thank you for the offer.
Ivy: Rest assured, they will resolve the issue at your satisfaction.
Ivy: Is there anything else that I can help you with?
James: Thanks Ivy!
Ivy: You are most welcome.
James: Nope, that's it. Watch out for that Huggins guy
James: seems a little too close with the WVU students
Ivy: Sure.
Ivy: It was a pleasure assisting you today.
James: Ciao Bella
Ivy: Thank you for contacting Road Runner Technical Chat Support, again my
name is Ivy, we value you as a customer.
Ivy: Take care.
Ivy: Analyst has closed chat and left the room
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